Tag Archives: culture

Skin deep customer focus

By Chris | May 10, 2010

Is your customer focus two faced?

By Chris | June 29, 2009

If Harvard MBAs have started taking an oath to ‘serve the greater good’ isn’t it time that Product Managers jumped on the bandwagon?

By Chris | June 22, 2009

How to change ‘Pants 2 You’ into a customer focussed organisation which is honest and open in its approach to improving the customer experience.

By Chris | June 14, 2009

Why corporate culture and individual employee behaviour has to be compatible with understanding and empathising with your customers.

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