Found the less is more most interesting. It is often challenging for people to make communication more accessible, as it requires them to think in a different way! What are you trying to say? Is it actually saying that? What is essential in conveying this message? We ran sessions earlier this month looking at use of colour, simple graphics and avoiding distractive detail of any kind. We then looked at how the context adds to the meaning….. some very interesting results! Some people were able to do this very effectively while other found it incredibly challenging. They could all see how very powerful it was when done well but not an easy process. Staff went away exhausted but elated…….mind you, so did I!